Troubleshooting

  • Our products are designed and tested to minimize the risk of irritation, however, like any product applied to the face, your skin may show a reaction.

    We recommend before any use to apply a small amount of product on the forearm at the bend of the elbow, to test the reaction of your skin. Why this area? Simply because the skin is thin and is closest to the face in terms of reaction.

    In case of redness or irritation:

    • rinse with clear water and isolate the product in question.
    • look at the expiration date indicated on the product in question.
    • check in the ingredient list that you are not allergic to any of them.
    • if you have an allergic reaction, contact your doctor or dermatologist.

    We invite you to share your skin reaction with a photo at contact@romy.paris with the batch number associated with the isolated product.
    Our teams will answer as soon as possible.

 

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